Shipping Policy
Shipping Information
At Aerivona, operated by Chengdu Huanyu Times Technology Co., Ltd., we aim to keep shipping information clear and accessible so you know what to expect when placing an order.
We coordinate with trusted logistics providers and fulfillment facilities to prepare and deliver your purchases efficiently.
Order Processing Time
Orders are generally processed within 1–5 business days after payment has been confirmed.
The processing period starts once payment confirmation is complete. Preparation times may vary due to order volume, holidays, promotional events, product availability, or other circumstances affecting fulfillment.
After your order is dispatched, we will send a shipping confirmation email containing tracking information.
Estimated Delivery Time
Once shipped, orders are expected to arrive within 10–20 business days.
The overall time from purchase to delivery includes both order processing and transportation. The shipping estimate above does not include the processing period.
Actual delivery times may differ depending on the destination country or region, local delivery services, customs procedures, carrier conditions, and other circumstances beyond our reasonable control.
Shipping Fees
We currently offer standard shipping.
Standard Shipping Fee: $2.99 USD
The final shipping charge will be shown at checkout before you complete payment.
Fulfillment Locations and Shipping Origin
Your order may be dispatched from our own facilities or those of trusted fulfillment partners.
The shipping origin depends on product availability, inventory location, and the delivery destination. As these arrangements may vary, we cannot guarantee that every order will ship from a particular location.
Order Tracking
When your order has been shipped, you will receive an email with the tracking details.
Please allow some time for tracking updates to become available after dispatch.
If you need help checking your shipment, contact our customer support team at service@aerivona.com.
International Shipping
International delivery is offered where available.
Service availability depends on destination restrictions, carrier coverage, and other logistical conditions.
If we cannot arrange delivery to your address, our customer support team will contact you to discuss the available options.
Delayed or Potentially Lost Packages
If your parcel appears delayed or the tracking information has not changed for an extended period, please contact us for assistance.
Include the following details:
- Your order number.
- Your tracking number.
- Any relevant shipment information.
Our team will review the circumstances and provide appropriate support.
Changing Your Shipping Address
If you need to update your delivery address, please contact us promptly after placing your order.
Address changes must be requested before the order enters processing or shipment preparation. Once the package has been dispatched, we may no longer be able to change the delivery address.
Providing Shipping Details
Your shipping address does not need to match your billing address.
Please make sure the shipping information entered at checkout is accurate and complete.
Order Processing Schedule
We process orders on regular business days.
Orders submitted on weekends or public holidays will normally begin processing on the next available business day.
Contact Information
Brand Name: Aerivona
Company Name: Chengdu Huanyu Times Technology Co., Ltd.
Customer Support Email: service@aerivona.com
Business Address: No. 26-1, Gaopan Road, Wuhou District, Chengdu, Sichuan Province
Phone: 028-85566995