FAQ

Frequently Asked Questions

How Can I Order from Aerivona?

To complete your purchase, follow these steps:

  • Choose the product you would like to buy and add it to your shopping cart.
  • Continue to checkout and enter your name, email address, and shipping details.
  • Select your preferred payment option from those available.
  • Apply any valid discount code before submitting payment.
  • Review your order and delivery address carefully, then confirm your purchase.

Once your order has been successfully placed, you will receive an email confirming the details.

If you need assistance, contact service@aerivona.com.

What If My Order Arrives with an Incorrect, Damaged, or Missing Item?

Please let our customer support team know as soon as possible if you receive an incorrect or damaged item, or if something is missing from your order.

When contacting us, please include:

  • Your order number.
  • Photos of the items received, where applicable.
  • A description of the issue.

We will review the information and work with you on an appropriate solution.

Email: service@aerivona.com

Will an Order Confirmation Be Sent to Me?

Yes. After your purchase is completed, a confirmation email will be sent to the email address provided at checkout.

If you cannot find it, please check your spam, junk, and promotions folders. If the confirmation is still missing, contact our support team at service@aerivona.com.

Is It Possible to Change My Order?

If you need to update any order information, please get in touch with us as soon as possible.

Changes can only be requested before your order enters processing. Once it has been processed or prepared for dispatch, we may no longer be able to make adjustments.

Email: service@aerivona.com

How Can I Edit My Shopping Cart?

Before completing checkout, you can manage your cart as follows:

  • Add products by selecting the items you want and adding them to your cart.
  • Open your cart to review your selection.
  • Adjust quantities to match the number of items you wish to purchase.
  • Remove any products you no longer want.

Which Browsers Are Recommended?

For the best shopping experience, we recommend using a current version of Google Chrome, Safari, Firefox, or Microsoft Edge.

Outdated browser versions may not support every website feature.

What Payment Methods Are Accepted?

We accept the payment options available at checkout, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Payments are processed through secure payment providers. Please refer to the options displayed at checkout when placing your order.

How Can I Pay with PayPal?

To use PayPal for your purchase:

  • Select PayPal at checkout.
  • Log in to your PayPal account.
  • Check the payment details and confirm the transaction.
  • Return to our website after completing payment.

How Do I Apply a Discount Code?

If you have a valid discount code:

  • Enter it in the discount code field at checkout.
  • Apply the code to your order.
  • Make sure the discount appears in your order summary before completing payment.

Where Can I Find Details About Returns and Exchanges?

Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures.

For further assistance, email service@aerivona.com.

How Do I Initiate a Return?

Please contact our customer support team before returning a product.

Our team will explain the next steps and provide the relevant return instructions. Do not send items back until you have received those instructions.

Email: service@aerivona.com

Can I Cancel an Order?

You may submit a cancellation request before your order enters processing.

Once fulfillment or preparation for shipment has begun, cancellation may no longer be possible. If you would like to cancel, please contact us promptly.

Email: service@aerivona.com

Is Checkout Secure?

We use trusted payment providers and reasonable security measures to help safeguard your payment details and personal information during transactions.

How Will My Personal Information Be Used?

Your personal information may be collected and used for legitimate business purposes, including fulfilling orders, providing customer support, managing website services, and meeting applicable legal requirements.

Please refer to our Privacy Policy for more information.

Company and Contact Information

Brand Name: Aerivona
Company Name: Chengdu Huanyu Times Technology Co., Ltd.
Business Address: No. 26-1, Gaopan Road, Wuhou District, Chengdu, Sichuan Province
Customer Support Email: service@aerivona.com
Phone: 028-85566995